Refund Policy

1. Cancellation More Than 24 Hours Before the Slot

If you cancel your booking more than 24 hours before the scheduled start time of your slot, you are eligible for a full refund of the amount paid. The refund will be processed within 5–7 business days to your original payment method (credit card, eZ Cash, FriMi, mCash, or bank account).

2. Cancellation Less Than 24 Hours Before the Slot

If you cancel your booking less than 24 hours before the scheduled start time, no refund will be issued. This policy exists because last-minute cancellations do not give us adequate time to rebook the slot to another customer.

3. No-Show

If you do not show up for your booking without prior cancellation, no refund will be issued regardless of the reason.

4. How to Request a Cancellation

To cancel a booking, sign in to your ArenaGrade account and go to My Bookings. Select the booking you wish to cancel and click Request Cancellation. You will be asked to provide a reason. Our team will review your request within 24 hours and contact you on WhatsApp to process your refund. The cancellation button is only available for bookings that are more than 24 hours away.

5. Court Unavailability

In the unlikely event that ArenaGrade is unable to provide the booked court due to facility issues, emergency maintenance, or circumstances beyond our control, you will receive a full refund regardless of when the cancellation occurs. We will notify you as soon as possible via SMS.

6. Refund Processing

Once your cancellation is approved, our team will contact you via WhatsApp to collect your bank account details. Refunds are processed via direct bank transfer within 1–2 business days of receiving your account information. Please ensure you are available on WhatsApp after submitting a cancellation request.

7. Disputes

If you believe a refund has been incorrectly denied, please contact us at info@arenagrade.lk with your booking reference number. We will review your case and respond within 3 business days.

⚠️ Important reminder

The refund policy is shown clearly on the booking page before you confirm your reservation. By clicking Reserve and Continue, you acknowledge and agree to this policy.